Crisis
Response
When a cyber incident strikes, the first hours define the outcome. Our crisis team provides immediate containment, forensic investigation, and coordinated recovery.
Request a Private ConsultationImmediate Response
When a crisis unfolds, every minute matters. Our dedicated incident response team operates 24/7 with guaranteed response times — a senior analyst is on your case within 60 minutes of your call. Pre-established protocols mean we begin containment immediately, not after hours of onboarding and discovery.
Forensic Investigation
Understanding what happened is as critical as stopping it. Our forensic investigators reconstruct the attack from initial compromise to final impact — identifying the adversary, their methods, and their objectives. Every finding is documented to legal standards, supporting prosecution, insurance claims, and future prevention.
Why this matters
The difference between a contained incident and a catastrophe is measured in hours, not days. Prepared individuals with pre-established response capabilities recover faster, lose less, and emerge stronger.
4hrs
average time from breach to data exfiltration in targeted attacks against private individuals and family offices
£8.2M
average total cost of a cyber incident for high-net-worth individuals when response is delayed beyond 24 hours
73%
of personal cyber incidents could have been contained with a pre-established response plan and retainer team
<60min
our guaranteed initial response time for retainer clients — senior analyst on your case within the first hour
What's Included
When it matters most, we're there
01
24/7 Incident Response Retainer
A dedicated crisis response capability on permanent standby — ensuring that when an incident strikes, expert help is immediate, not days or weeks away.
- Dedicated emergency hotline with guaranteed sub-60-minute response from a senior incident response analyst, 24 hours a day, 365 days a year
- Pre-established response protocols tailored to your specific risk profile, digital estate, and family circumstances — eliminating critical delays during the first hours
- Named response team familiar with your infrastructure, accounts, and security architecture — no onboarding delay when every minute counts
- Regular tabletop exercises and response plan reviews to ensure your crisis procedures remain current and your team knows exactly what to do
02
Digital Forensics & Attribution
Understanding what happened, how it happened, and who was responsible — forensic investigation that provides the clarity needed for legal action, insurance claims, and future prevention.
- Comprehensive digital forensic analysis across all affected devices, accounts, and systems — preserving evidence to legal standards for potential prosecution
- Attack vector reconstruction — tracing the exact path the adversary used to gain access, from initial compromise through lateral movement to data exfiltration
- Threat actor attribution and profiling — identifying whether the attack was opportunistic, targeted, or part of a broader campaign against you or your associates
- Detailed forensic report suitable for law enforcement referral, insurance claims, and informing future security investments and architecture decisions
03
Recovery & Remediation
Restoring your digital life to full operational security — not just recovering from the immediate incident, but hardening your entire estate against recurrence.
- Immediate containment and eradication — isolating compromised systems, revoking stolen credentials, and eliminating the adversary's access across all accounts and devices
- Systematic recovery of all affected accounts, devices, and data — with verification that no backdoors, persistence mechanisms, or compromised credentials remain
- Complete security architecture review and hardening post-incident — addressing the root cause vulnerability and every related weakness uncovered during investigation
- Post-incident monitoring period with heightened alerting to detect any re-entry attempts or secondary attacks leveraging information obtained during the initial breach
Who This Is For
Designed for those who need it most
UHNWIs & Family Offices
Immediate incident response when breaches threaten wealth, privacy, or family security — containing damage before it escalates
Public Figures & Talent
Rapid crisis containment when leaked content, account takeovers, or deepfakes threaten careers and public standing
Private Staff
Supporting household and personal staff who may be the first to discover a breach or become targets themselves
Business Associates
Coordinated response when incidents affect professional networks and business relationships
Preparedness is the difference between
an incident and a catastrophe.
The clients who recover fastest are not the luckiest — they are the most prepared. A pre-established response team, tested protocols, and clear escalation paths transform a potential disaster into a managed event with a predictable outcome.
Key questions
Common questions from clients considering crisis response readiness and incident management capabilities.
What constitutes a cyber crisis for a private individual?
Any event that compromises your digital security, privacy, or reputation and requires immediate expert intervention. This includes account takeovers, ransomware attacks on personal devices, data breaches exposing sensitive information, SIM-swap attacks, targeted phishing that succeeds, extortion attempts, and any situation where you believe your digital estate has been compromised. If in doubt, call — we would rather triage a false alarm than miss a critical incident.
How does the retainer model work?
Our retainer provides guaranteed response capacity on a permanent standby basis. You pay an annual retainer that covers the emergency response capability, pre-incident planning, and regular readiness reviews. If an incident occurs, response hours are drawn from a pre-agreed allocation. This model ensures you are never competing with other clients for response resources during a crisis — your team is named, briefed, and ready.
What if I don't have a retainer and need help now?
We accept emergency engagements from non-retainer clients, though response times are subject to current team availability and may not match the guaranteed sub-60-minute window retainer clients receive. In a genuine emergency, contact us immediately — we will do everything possible to mobilise quickly. However, we strongly recommend establishing a retainer before an incident occurs, as preparation dramatically improves outcomes.
How do you coordinate with my other advisors?
Cyber crises rarely exist in isolation — they intersect with legal, financial, reputational, and sometimes physical security concerns. We routinely coordinate with clients' solicitors, family office managers, insurance brokers, public relations advisors, and physical security teams. We can operate as the lead coordinator or work alongside your existing advisory team, depending on your preference and the nature of the incident.
What happens after the immediate crisis is resolved?
Resolution of the immediate threat is only the beginning. We conduct a thorough post-incident review covering root cause analysis, lessons learned, and recommendations for strengthening your security posture. This typically results in an updated security roadmap addressing the vulnerabilities that enabled the incident, enhanced monitoring protocols, and revised response plans. Many clients transition from crisis engagement to ongoing advisory services.
Can you help with incidents involving law enforcement?
Yes. Our forensic processes are designed to preserve evidence to standards acceptable in UK and international courts. We can prepare referral packages for law enforcement, liaise with specialist cyber crime units, and support your legal team throughout any investigation or prosecution. We also understand the sensitivity around involving law enforcement in personal matters and will always advise on the pros, cons, and alternatives before any referral is made.
Explore Further
Related services
Risk Consulting
Strategic cyber risk assessment and advisory — identifying vulnerabilities before adversaries do
Security Audits
Comprehensive evaluation of your entire digital and physical security posture
Stay Fortified
Our most comprehensive protection tier — continuous monitoring, response, and advisory
Ready before the crisis strikes?
The best time to establish crisis response capability is before you need it. Begin with a confidential conversation about your risk profile and readiness.